BEFORE YOU BUY

Not sure about a colour? I’m happy to send a free fabric swatch for any cushion where the fabric is still available. Or email me a photo of your sofa or room and I’ll suggest cushions that will work.

CHANGING YOUR MIND

This applies to CB Collection and Brand Selection cushions and throws, including sale items. Brand Selection pieces are ordered from the brand especially for you, so if you’re unsure of a colour, please ask for a free swatch before ordering.

• Let us know within 14 days of delivery, then return the item within a further 14 days.

• Items must be unused, with pads clean and unmarked, and returned in their original packaging where possible.

• Return postage is paid by you, and must be sent by a tracked or signed for service.

• We’ll refund you within 14 days of receiving the item back, including the standard delivery charge you paid.

• If an item comes back used, marked or damaged, we may reduce the refund to reflect this.

BESPOKE CUSHIONS

Bespoke cushions are made to your own choice of fabric, size or trim, so they can’t be returned unless faulty. You can cancel free of charge within 24 hours of your confirmation email, before the fabric is cut. Most of our fabrics are natural, so slight variations in weave, colour, unevenness or slubs between batches are to be expected and are not a fault.

ORDER CANCELLATION

If you change your mind before your order is dispatched, please email us as soon as possible so we can stop it with the supplier.

CANCELLATION BY US

We reserve the right to cancel the contract between us if:

• We have insufficient stock to deliver the goods you have ordered.

• We do not deliver in your area.

• One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we cancel your order, we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.

DAMAGED OR FAULTY ITEMS

If anything arrives damaged or faulty, please email us with photos within 48 hours of delivery if you can, so we can claim from the courier. We’ll arrange a replacement or refund. This doesn’t affect your legal rights.

FABRICS AND MEASUREMENTS

Most of our fabrics are completely natural, so a slight variation in weave, cloth colour, unevenness or slubs is to be expected between batches. This is not considered a fault, as it is inherent in natural fabrics.

Pattern placement: please note the actual cushion appearance may differ from product images shown on our website. Cushion panels are cut at random from the fabric, so the pattern may not be placed the same on each cushion unless the cushions are a Bespoke Order.

The measurements of the Products are as accurate as possible.

We may offer some of our products in bespoke sizes. The final dimensions of the finished Product will be within a 2.5% tolerance of the requested measurements from your order.

SALE ITEMS

Sale items can be returned in the same way as full price items. See Changing Your Mind above.

EXCHANGES

If you’d like a different cushion, return the original as above and place a new order. We replace defective or damaged items free of charge.

RETURN SHIPPING

Returns must be sent by a tracked or signed for service, at your own expense. Please pack items carefully and keep your proof of postage, as we will need it if a parcel goes missing on its way back to us.